Contents
Related Links
Privacy Commitment
Samamenang complies with the Malaysia Personal Data Protection Act 2010 (PDPA) and international security standards in the management of all member data.
This Privacy Policy ("Policy") describes the privacy practices of samamenang ("Platform", "we") regarding the collection, use, disclosure, and protection of your personal information when you use the samamenang platform via our website or mobile app. We take the trust you place in us seriously and are committed to protecting your privacy at all times.
Our Promise: samamenang will not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is used solely for the purposes stated in this Policy.
1Introduction & Scope of This Policy
This Privacy Policy applies to all users who register an account, access, or use any service offered by samamenang — including slot games, Live Casino, sports betting, deposit and withdrawal services, and all other related platform features.
By registering an account or using the samamenang platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal data as described in this document. If you do not agree, please stop using the platform and contact us to close your account.
We may update this Policy from time to time in line with platform developments and relevant changes in legislation. The latest version will always be available on this page with a clear update date.
2Types of Personal Data We Collect
Samamenang collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:
2.1 Personal Identification Information
- Full name as per official documents (identity card or passport)
- Date of birth and gender
- Identity card number (MyKad) or passport number
- Current residential address
- Mobile phone number and email address
2.2 Financial Information
- Bank account number and bank name for withdrawal verification purposes
- Registered digital wallet information (Touch 'n Go eWallet, GrabPay, Boost)
- Deposit and withdrawal transaction records
- Betting history and gaming activity
2.3 Technical & Usage Information
- IP address of the device used to access the platform
- Device type, operating system and web browser version
- Session log data including login times, logout times, and in-platform activity
- Approximate location data based on IP address (state/city only)
- Cookie information and device identifiers
| Data Category | Example | Primary Purpose | Required? |
|---|---|---|---|
| Identity Verification | Name, IC number, date of birth | KYC Verification | Yes |
| Financial | Bank account details, transaction records | Payment processing | Yes |
| Technical | IP address, device type | Security & fraud detection | Automatic |
| Communications | Support messages, complaints | Troubleshooting | Options |
| Cookies & Tracking | Preferences, login sessions | User experience | Options |
3How We Collect Data
Your personal data is collected through the following channels when you interact with the samamenang platform:
Account Registration
When you register a new account, you voluntarily provide basic information such as your name, email address, phone number, and date of birth. This information is required to create your account profile.
KYC Verification Process
To meet legal compliance and fraud prevention requirements, we collect copies of identity documents and proof of address during the identity verification (KYC) process.
Financial Transactions
Every time you make a deposit or withdrawal, the relevant financial information is automatically recorded for audit, security, and dispute resolution purposes.
Continued Use of the Platform
Technical data such as IP address, device type, and activity logs are collected automatically when you access our platform via the website or mobile app.
Customer Support Communications
Chat content, emails or support tickets you send to our team are also retained for troubleshooting and service improvement purposes.
4Purpose of Your Personal Data Use
Samamenang uses your personal data only for lawful and transparent purposes. The following are the primary purposes for which your data is processed:
- Account management: Creating and maintaining your member account, including identity verification and password recovery.
- Transaction processing: Processing deposits and withdrawals securely and accurately through your chosen payment method.
- Legal compliance: Fulfilling obligations under the Personal Data Protection Act 2010 (PDPA), anti-money laundering (AML) legislation and related KYC requirements.
- Platform security: Identifying, investigating and preventing fraud, hacking, money laundering and suspicious activity.
- Service improvement: Analysing usage patterns to improve platform functionality, speed and overall user experience.
- Service communications: Sending important notifications related to your account, transactions, security updates and relevant promotions (with your consent).
- Customer support: Resolving your complaints, disputes and enquiries more effectively using relevant session information.
Optional Marketing: We only send you marketing communications if you have given your explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.
5Data Sharing & Disclosure
Samamenang does not sell or transfer your personal data to third parties for marketing purposes. However, in certain limited situations, your data may be shared with the following parties:
5.1 Third-Party Service Providers
We work with trusted service providers to manage platform operations, including payment processors, identity verification providers, cloud computing services and analytics providers. All third parties are bound by strict confidentiality agreements and are only permitted to process your data in accordance with our instructions.
5.2 Legal Requirements & Enforcement
We may disclose your data to government authorities, regulatory bodies or law enforcement agencies when required by Malaysian law or a valid court order.
5.3 Business Transfers
In the event of a merger, acquisition, or business asset transfer, user data may be transferred to the new entity, subject to appropriate notice to members and the continuation of equivalent privacy protection.
samamenang never shares your bank account numbers, passwords, or sensitive financial information with any third party without a clear operational need and your consent.
6Data Security & Protection Measures
Samamenang continuously invests in high-grade security infrastructure to ensure your personal data is always protected against unauthorized access, data breaches, or misuse.
- 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is protected by the highest encryption protocols, making it unreadable to any third party.
- Encrypted password storage: Your account password is never stored in plain text — it is processed using a strong hashing algorithm.
- Two-Factor Authentication (2FA): An additional security layer is available and strongly encouraged for all members to prevent unauthorised access.
- 24/7 Monitoring: Our intrusion detection system monitors for suspicious activity around the clock and takes immediate action whenever a threat is identified.
- Data segregation: Sensitive financial data is stored separately in a more restricted environment compared to general profile data.
- Regular security audits: Penetration testing and independent security audits are conducted regularly to identify and address any system vulnerabilities.
While we take all reasonable precautions, no security system can guarantee 100% protection under all circumstances. We encourage you to also take responsibility for keeping your own password secure.
7Data Retention Period
Samamenang retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law. The following are our general data retention guidelines:
- Active account data: Retained for the duration your account remains active and for 7 years after account closure for audit and legal compliance purposes.
- Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
- KYC documents: Retained for the period prescribed by applicable anti-money laundering laws.
- Technical logs & activity: Retained for 12 months for security and dispute resolution purposes.
- Support communication records: Retained for 3 years after the last resolution.
Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.
8Your Rights Regarding Personal Data
As a samamenang member, you have the following rights regarding your personal data under the Malaysia Personal Data Protection Act 2010 (PDPA):
Right of Access
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 business days.
Right to Rectification
If the data we hold is inaccurate or outdated, you have the right to request immediate correction through your account settings or our support team.
Right to Erasure
You may request the deletion of your personal data, subject to legal retention obligations that cannot be waived.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time, without penalty.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service if you choose.
Right to Restriction of Processing
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.
9Cookies & Tracking Technologies
Samamenang uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and secure your login sessions. Cookies are small text files stored on your device by your web browser.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting anonymised information on how users interact with the platform to help us improve the user experience.
- Functional Cookies: Storing your preferences such as language selection and display settings for a more personalised experience.
- Analytics Cookies: We use internal analytics tools to understand platform usage patterns in an aggregated and anonymised manner.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the samamenang platform.
10Child Protection
The samamenang platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from minors. If you are a parent or guardian who discovers that your child has registered an account, please contact our support team immediately to close the account and delete all associated data.
Minor Protection: samamenang applies automatic age verification during registration and reserves the right to request proof of age at any time. Accounts confirmed to have been registered by minors will be terminated immediately.
11Amendments to This Privacy Policy
Samamenang reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform developments. Members will be notified of any material changes via their registered email or in-platform notification at least 14 days before the changes take effect.
Your continued use of the samamenang platform after any changes take effect will be considered your acceptance of the amended Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Current version: This Privacy Policy is effective from 1 January 2026. Previous versions are available upon request from our support team.
12Contact Us Regarding Privacy
If you have any questions, concerns or wish to exercise your privacy rights, the samamenang Data Protection Officer (DPO) team is ready to assist you. We are committed to responding to all privacy-related enquiries within 7 business days.
- Privacy Email: [email protected]
- Live Support: In-platform live chat (available 24/7)
- Ticket Support: Submit a ticket via the support section in your account
For complaints that cannot be resolved directly, you have the right to refer the matter to the Malaysia Department of Personal Data Protection or the relevant regulatory authority.
Why Your Privacy Is Safe at samamenang
We don't just comply with the law — we go further to ensure your data remains fully protected at all times.
End-to-End Encryption
All data communications between you and our platform are protected by 256-bit SSL encryption — the highest industry standard used by Malaysia's leading banks.
Full PDPA Compliance
Samamenang is in full compliance with the Malaysia Personal Data Protection Act 2010. Your rights as a data subject are recognized and respected in all our operations.
Secure & Protected Servers
Your data is stored in certified data centres with environment segregation, layered access controls, and automatic backups to prevent data loss.
Regular Independent Audits
Our data privacy and security practices are periodically reviewed by independent external auditors to ensure our protection standards remain up to date.
No Data Sales
We have never and will never sell your personal data to advertisers, data brokers or any third party for commercial gain.
Full Notification Controls
You have full control over the marketing communications you receive. You can unsubscribe at any time with a single click via your account settings.
Play with Peace of Mind — Your Data is Always Protected
Join millions of Malaysian members who trust samamenang for a safe, transparent, and enjoyable online gaming experience.
Register a Free Account Responsible Gaming